Refund policy
At Hyperformance Supplements®, we want you to shop with confidence.
We offer a 14-day returns policy for eligible online purchases. You have 14 days after receiving your order to notify us that you wish to cancel your purchase, without giving a reason.
Return Eligibility
For change-of-mind returns, food supplements must remain unused, unopened and with their original product hygiene seal intact.
Products that have been unsealed after delivery may be excluded from change-of-mind returns where the applicable health-protection or hygiene exemption applies.
Please provide your order number or sufficient purchase details to help us identify your order.
Once you have notified us of your cancellation, you have a further 14 days to return the eligible products.
How to Return an Item
To arrange a return, please email info@hyperformancesupplements.com with your order number. You do not need to provide a reason for a statutory cancellation. You may also exercise your cancellation right by sending us another clear statement of your decision to cancel.
Returns should be sent to:
Hyperformance Supplements Ltd – Returns
Sanders Gate
Churchfields
Stonesfield
Witney
OX29 8PP
United Kingdom
Return postage costs are the responsibility of the customer for change-of-mind returns.
Customers must arrange and pay for their own return shipping. Return postage costs are non-refundable for change-of-mind returns.
We recommend using a tracked postal service and retaining proof of postage. Please package products securely to prevent damage during transit.
For return enquiries, contact info@hyperformancesupplements.com.
Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival and contact us promptly if your product is damaged, defective, incorrect or not as described.
We will investigate and provide an appropriate remedy in accordance with your statutory consumer rights.
Where goods are faulty or incorrectly supplied, Hyperformance Supplements Ltd will cover reasonable necessary return postage costs or provide a prepaid return label.
Your statutory rights apply whether or not the product has been opened.
Exceptions / Non-Returnable Items
For health, hygiene and product safety reasons, food supplements that have been unsealed after delivery are not eligible for change-of-mind returns where the statutory exemption applies.
This restriction does not affect your legal rights concerning faulty, damaged, incorrectly supplied or misdescribed goods.
Exchanges
We do not currently offer direct exchanges for change-of-mind purchases.
If you wish to purchase a different item, please return your eligible original product in accordance with this policy and place a separate order.
Subscription Orders
Cancelling your SLP-01™ subscription prevents future recurring orders, provided cancellation is completed before the next renewal is processed.
Cancelling a subscription does not automatically cancel an order already processed.
Individual subscription deliveries remain subject to our applicable Returns & Refunds Policy and your statutory consumer rights.
Refunds
We will acknowledge receipt of your return and notify you of its outcome.
For eligible change-of-mind cancellations, refunds include the applicable product price and any original standard delivery charge paid.
Additional charges for premium delivery services are not refundable beyond the cost of our least expensive standard delivery option.
Where legally permitted, deductions may be made for handling beyond what is necessary to establish the nature and characteristics of the goods.
Refunds will be issued without undue delay, using your original payment method unless otherwise agreed, and without an additional refund fee.
Where goods are returned following a statutory cancellation, reimbursement will be made within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
Where no goods have been supplied or need to be returned, the applicable refund deadline is 14 days after we are informed of the cancellation.
Please allow additional time for your bank or payment provider to process the refund.
For refund enquiries, contact info@hyperformancesupplements.com.
Optional Cancellation Form
You may use the following form to notify us of your decision to cancel an eligible purchase. Using this form is optional.
To: Hyperformance Supplements Ltd
Email: info@hyperformancesupplements.com
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Product(s):
Order number:
Date ordered:
Date received:
Customer name:
Customer address:
Date of cancellation:
Please email your completed request to the address above.
Your Statutory Rights
Nothing in this policy affects your statutory consumer rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Hyperformance Supplements Ltd
Email: info@hyperformancesupplements.com